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Managed IT Services

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Managed IT Services Oshawa

Oshawa Computers Managed IT Services: Keeping your technology running smoothly so you can focus on your business.

We are dedicated to keeping your technology investment up and running smoothly so you can focus on your business. As your outsourced IT partner, we take your IT personally and strive to keep your staff productive with the tools they need to drive your business forward.

Proactive Monitoring & Maintenance

Detect and stop IT issues before they affect your bottom line.

We actively monitor and maintain your systems 24/7/365, drastically reducing downtime for your staff. Our Worry-Free Managed IT Services cover all of your IT support needs, from employee workstations to servers to other network devices essential to your organization's efficiency.

The Benefits of
Flat-Rate Managed IT Services

Finally, budget your IT Expenses!

Imagine finally being able to budget for your technology and get issues resolved faster because your entire staff can call for support without increasing your monthly IT expenses. With Oshawa Computers, you'll have peace of mind knowing your IT is in good hands, so you can focus on other business issues. In the long run, you'll save money with fewer issues, less downtime, and surprises.

Network Care Plan
Benefit from Oshawa Computers' Managed IT Services flexibility.

If you already have an internal IT department or a technical guru on site, Oshawa Computers can supplement and assist them with our 24/7/365 monitoring, maintenance, and support.

Your current IT staff will be able to benefit from our services as we work together to prevent downtime.

If your current IT department is overloaded, our Managed IT Services are the perfect solution to lighten their workload and ensure that the rest of your company continues to function smoothly.

24x7x365 Server Monitoring
Oshawa Computers provides 24x7x365 support with Remote Monitoring and Management of servers.

Our service desk watches server alerts, filters the data, conducts problem analysis, and re-mediates the issues remotely and on-site on a best-effort basis.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. Your staff will gain productivity because our service allows them to re-focus their efforts on your business, instead of chasing IT problems.

Whitelisting and Blacklisting of Security Patches

Services include Whitelisting and Blacklisting of critical Microsoft (OS & application) security patches.

Server Care

  • Unlimited Remote & On-Site Support from 8 am – 5 pm
  • 24x7x365 Emergency Support
  • Managed Anti-Virus Protection
  • Network Policy Enforcement & Administration
  • Security Administration
  • Cost savings with our Flat-Rate IT Enterprise-Level Care
  • Proactive maintenance significantly increases uptime
  • Reduction of operational costs; increased profits
  • Increased productivity from your employees by re-focusing efforts on your business instead of your IT
  • Combined with Disaster Recovery

The goal is to prevent downtime by keeping your technology infrastructure running by eliminating issues before they affect your users.

Our Managed IT Services give us the ability to monitor event logs, keep track of uptime, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As an Oshawa Computers client, your IT Infrastructure is our priority.

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Decoding Managed IT Services: FAQ Companion

Unlocking the Potential of Managed IT Services

Our partners value Oshawa Computers as an innovative company that excels in providing advanced services that are not typical in the “local IT services” market.

Oshawa Computers clearly understands the goals of our clients to create a strategic partner for NOC management and trouble ticket management to free the client’s internal team so they can focus on strategic areas, not on firefighting. Oshawa Computers provides the following key outcomes for all our partners.

  • Increased Operating Efficiency – Oshawa Computers will provide operating efficiency, reactive culture and give your internal teams the ability to focus on strategy. Let our team shovel the coal into the furnace below the deck of the ship while your team stands up top and sets the vision to drive company revenue!
  • Next Generation Solution– Oshawa Computers offers the best of systems to support our dedicated staff which include our remote management platform, Microsoft and other leading frameworks.

A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-size businesses, non-profit organizations, and governments.  As an MSP, the Oshawa Computers team can act as the client’s IT Department or can simply augment the IT staff that is already in place.

When engaging a managed service provider, you do not relinquish overall managerial control and responsibility for the IT operations being outsourced, and thus remain accountable. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.

The MSP will handle the often time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realize the benefits of moving many of their day-to-day operations to a third party.

Businesses of all sizes and in all industries use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. Companies that need 24x7x365 monitoring and alert will engage an MSP to assist with that coverage.

Oshawa Computers offers Managed Services to a wide variety of industries including medical, dental, manufacturers, automotive, financial, and retail establishment. While most of our managed IT clients are in the greater Oshawa area, Oshawa Computers has Managed IT customers province-wide.

The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need arises, Oshawa Computers will dispatch technicians to your site to handle those issues.

Customers can reach our Help Desk 24x7x365 and receive help from a live technician. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your enterprise needs by maximizing uptime and addressing issues proactively or as soon as they occur.

Depending on your needs and contract the Oshawa Computers' Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

Oshawa Computers will work alongside your management team to develop IT security policies for your specific enterprise. 

Oshawa Computers server and network engineers carry a large variety of industry certifications including from Cisco and Microsoft.  These certifications cover key areas such as security, Routing, Switching, Active Directory, Exchange, ADFS, AWS, Google and others.