IT Support

Oshawa Computers provides comprehensive, preventive IT support remotely with our Remote Monitoring & Management solution. Our desktop/laptop or server agent within the Oshawa Computers technology platform conducts day-to-day preventive maintenance services.

Our flat-rate IT support for businesses gives your staff direct access to remote and on-site support, so you don’t have to wait for approval to increase IT support costs.

Remote technical support is the fastest and easiest way to access the workstations of multiple clients located in different parts of the Durham Region. We also generate detailed inventory reports and configurations, track serial numbers, license expiration, warranties, vendor information, detailed service responses, and more.

Our platform comes with a built-in scripting engine that can be used to deploy software applications remotely and automatically.

IT Support: Your Digital Lifeline

Taming technology tantrums, boosting productivity, and securing your data – that's the magic of top-notch IT support. Whether you're a single home user navigating the digital world or a bustling business keeping operations smooth, reliable IT support is your essential armor against technological woes.

But what exactly is IT support, and how can it benefit you?

Imagine:

• Your printer suddenly decides to go on strike. Instead of panicking, you simply contact your IT support team, who remotely diagnoses the issue and guides you through a fix. Crisis averted!
• A suspicious email lands in your inbox. Your IT partner, vigilant against cyber threats, educates you on phishing scams and safeguards your data. Phew, close call!
• Your office network mysteriously slows down. The IT experts swoop in, optimize performance, and ensure seamless workflow. Productivity restored!

IT support encompasses a vast array of services, tailored to your specific needs:

• Remote assistance: Get instant help with software glitches, hardware hiccups, and anything in between, all from the comfort of your own device.
• On-site support: For technical issues requiring a hands-on approach, skilled professionals can visit your location and resolve the problem efficiently.
• Preventative maintenance: Proactive measures like system updates, regular backups, and security checks prevent problems before they arise, saving you time and money.
• Network management: Ensure your network runs smoothly and securely with expert monitoring, configuration, and troubleshooting.
• Data security: Protect your valuable information from cyberattacks with robust security solutions and expert guidance.
• Software and hardware support: Get expert advice on choosing the right tools for your needs, installation assistance, and ongoing troubleshooting.
• Training and user support: Empower your team with the knowledge and skills to navigate technology confidently.

Investing in IT support yields tangible benefits:

• Increased productivity: Less downtime means more time focused on core tasks.
• Enhanced security: Protect your data and systems from cyber threats.
• Reduced costs: Proactive maintenance prevents costly repairs and data breaches.
• Improved peace of mind: Knowing you have expert help readily available reduces stress and worry.

Finding the right IT support partner is crucial. 

• Experienced and certified technicians
• A proven track record of success
• Excellent customer service
• Flexible service plans
• Transparent pricing
• Commitment to data security

Don't wait until technology throws a curveball. Secure your digital well-being with reliable IT support today. Invest in peace of mind, productivity, and the freedom to focus on what truly matters.

Remember, IT support is your key to unlocking the full potential of technology and conquering any tech hurdle. Embrace its power and empower yourself!

Remote Support

Remote IT support can be divided into three main categories: remote server administration, remote desktop administration, and remote network support. We can help you with a variety of tasks, including:

• Configuring your network devices (printers, NAS drives, etc.)
• Creating new domain users and setting up workstations for them
• Creating backups
• Running diagnostics and maintenance
• Removing viruses and spam
• Installing and configuring software and operating systems
• Configuring servers (Exchange, SharePoint, Windows Server)
• Migrating servers
• Configuring remote access and VPN
• Solving issues with your workstations or servers

Most of our managed IT services can be done remotely, which saves you time and money. You don’t have to wait for an on-site technician to arrive, and you can get the help you need quickly and easily.

On-Site Support

We also guarantee prompt on-site IT support to…